Any business or individual that supplies goods or services to a VendraIQ customer. If your customer sent you an invitation, use that link so your registration goes straight to the right company.

The buyer code identifies the customer you supply. It is included in your invitation link. If you don't have one, ask your contact in the customer's procurement or accounts team.

Your customer reviews new suppliers, usually within a few working days. You will get an email when you are approved. Uploading all required documents and your bank details straight away avoids delays.

Each business can register only once with each customer. If a colleague has already registered your company, ask them or your customer to add you as an extra user rather than registering again.

CAC certificate, TIN evidence, a current Tax Clearance Certificate and a bank reference letter are required. Your customer may ask for others, such as VAT, PenCom, ITF, NSITF or insurance certificates. Documents with an expiry date need that date entered, and you will be reminded before they expire.

Sign in, choose Upload Invoice or Invoices → Add, attach the invoice PDF or photo, enter your invoice number, date and totals as shown on the invoice, add the lines and click Submit. VendraIQ runs its checks straight away and tells you the result.

If your customer issued a PO, always quote it; invoices are matched to the PO and, for goods, to what was received. Some customers require a PO above a set amount. Invoices without one are returned for correction.

Open the invoice to see exactly which check failed, for example a VAT total that does not add up, a missing PDF or a quantity above what was delivered. Correct it and submit again. If you think the check is wrong, raise a query on the invoice.

Yes. Add it like an invoice and choose Credit Note as the document type. It appears on your statement against your balance.

VendraIQ blocks an invoice number you have already submitted to the same customer, even with different spacing or punctuation. It also warns when the same amount appears on invoices dated close together. Use a new invoice number for each new invoice.

Not while it is being approved; this protects both sides. If it is returned as "needs attention" you can edit and resubmit. Otherwise ask AP to reject it with a reason and submit a corrected one.

Approved invoices are scheduled for payment on their due date under your agreed payment terms. The planned payment date is shown on the invoice as soon as it is approved, and you are emailed when payment is made.

Some customers offer to pay an approved invoice before its due date in return for a small discount. The offer shows the new payment date and the exact discount. Accepting is optional, and the invoice is paid on the normal date if you decline or let the offer expire.

Sign in and go to Bank Accounts → Add. Enter the 10-digit NUBAN and the account name exactly as the bank holds it. Your customer's treasury team verifies and approves the account, and there is a short waiting period before the first payment to a new account. You cannot overwrite an existing account; every change is a new request.

Usually because withholding tax (WHT) was deducted as the law requires, or an early-payment discount you accepted. Your statement shows the WHT deducted on each invoice. If something else looks wrong, raise a query on the invoice under Short Payment.

Charge VAT at the current rate if you are VAT-registered and the supply is taxable. VendraIQ recalculates the VAT from your invoice lines and asks you to correct any difference before the invoice goes for approval.

Your statement lists the WHT deducted on each paid invoice, with the payment reference. Your customer remits it to the tax authority. If you need a WHT credit note, raise a query under WHT Credit Note.

If your invoice was issued through the national e-invoicing system and has an Invoice Reference Number (IRN), enter it. It is optional for now, and your customer will tell you if it becomes mandatory for your business.

On the sign-in page choose Forgot password and enter your registered email. You will receive a link to set a new password. New users set their first password the same way.

Yes. Each person needs their own sign-in; never share passwords. Ask your customer's procurement team to add colleagues as users of your supplier account.

Yes. The portal works in your phone's browser, and a VendraIQ mobile app for checking invoice status and payments is on the way.

Only you and the customer you registered with. Other suppliers can never see your invoices, documents, bank details or messages. Notes your customer marks as internal are not shown to you.